SMGemz is a UK-based small business operating from North Wales. All items are handmade or carefully sourced and shipped directly from our studio.

Orders are processed within 1–3 business days.

UK orders usually arrive within 3–5 business days.

International shipping may take 7–15 business days, depending on location and customs.

Shipping is calculated at checkout based on your location and order size.

Yes we accept returns on eligible items within 14 days of delivery.

Items must be unworn and in original packaging.

For hygiene reasons, earrings cannot be returned unless faulty.

Please contact us before returning any items.

Read our full Refund Policy.

We’re so sorry! Please contact us within 48 hours of receiving your order, along with a photo of the item, and we’ll sort it out immediately.

Our pieces are primarily crafted from gold-plated, sterling silver-plated, or high-quality mixed metals unless otherwise stated.

Each product description includes material details — please read carefully before purchasing.

Email us at smgemzservice@gmail.com or send us a dm on insta or TikTok- smgemz.We usually respond within 1–2 business days.

Not at the moment, but we’re always working on new ideas!Follow us on Instagram@smgemzto see our latest drops.